Aurora Memorial Hospital of Burlington at 252 McHenry Street in Burlington, Wisconsin

Customer Reviews about Aurora Memorial Hospital of Burlington

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  To Whom It May Concern, This letter is to inform of the substandard care and negligence that took place on May 13, 2017 at Aurora Burlington Emergency Department in Burlington, WI. (Address 252 McHenry St 53105) I took my son, Ezrah to the ER in Burlington in the evening on 5/13/17. He was experiencing labored breathing, flared nostrils, and cough. Upon arrival, triage took his vitals. I was in a nervous and anxious state that I do not remember what his readings were. They sent us to waiting room. It should be noted that there were a number of people waiting at this time, and the nurse said, "we are very busy." A short time later Ezrah was called back. When we got to the room, we sat and waited for 20 min. No one came during this time. Then Dr Mark Phillips came in and stated, I believe Ezrah has croup. we will be doing an x ray on him to confirm. He did not look at him or touch him at all at this time. The x ray was completed shortly after. My son's breathing at this point was worsening and he was becoming bluer in the face. Still, there were no vitals checked and no one listened to or looked at him. He was having an extremely hard time talking and he was becoming restless. His stomach and neck muscles were contracting to the point that you could see his ribs, and his nostrils were flaring. We waited between an hour and half and two hours in that room for x ray results. Again, no vitals checked. My son was listless and his face was almost a purple color by the end of the wait. Finally Dr Phillips came in and said it was pneumonia. He then said he'd be putting him on an antibiotic. He mentioned it could take 2 days to 2 weeks to feel better. He still did not touch or look at him. I asked how will I know if things are serious or when should I worry? He stated " when things start to get worse and when he is non responsive" (He was ALREADY non responsive.) I was clearly anxious and very scared and made these worries known to this doctor. He said nothing and was stoic in his manner and I felt like I was crazy, so I decided to be quiet and TRUST this caregiver who was supposedly in charge of my sons health and well being. Before we left, they gave us discharge papers and also one round of antibiotic. It should be noted that nowhere on the papers were there vitals listed. I was extremely frustRated and overwhelmingly anxious and scared when we left. We got him home and his symptoms had worsened. My husband and I argued about whether or not he was well. I called back to the ER department at this time to explain how bad he was. Dr Phillips answered. I explained that Ezrah was worse. He stated.. how so? I said.. well had you actually looked at him and touched him maybe you'd have an idea. He then said, I'll go get a nurse. I hung up. We decided to take him to Children's Hospital at 11:15pm. Upon arrival there his pulse ox was at 78, and he was rushed to get oxygen and an IV. He continued to be on oxygen and albuterol as well as IV for 18 hours until he stabilized. It turns out he had a virus that caused his airways to close. He was having an asthma attack that was left untreated. Had I not made the decision to take him to Children's, he probably would have died. The ED in Burlington mis-diagnosed him, failed to treat and stabilize him, and put him at risk of serious complication and/or death. I am disappointed, enraged, and saddened at the substandard care, negligence, and malpractice that my son received at the Burlington ED. I want to ensure no other person or child has to go through the emotional distress and pain that we did. (And still are) Do not ever take your child or anyone important to you here.
  April 15, 2017

  by dani goslawski

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